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  • Do you only service Fords?
    We work on a variety of makes and models including all domestic and Asian-made vehicles.
  • Do I have to use aftermarket or used parts?
    Depending on your insurance policy you may be able to request that only OEM parts are used to repair your vehicle. Contact your insurance provider to find out. You can also pay the additional cost to install OEM parts on your vehicle if you insurance provider refuses. Our staff will work with you to get you the best price on the best parts manufactured by the OEM.
  • Can I use any repair facility I choose?
    Many insurance companies will direct you to specific shops. These direct repair facilities work directly with the insurance company and often have automated payment processes. If you are directed to one of these shops you have the right to use any shop you choose.
  • What is a supplement?
    Supplemental damage is additional repairs or broken parts that where not found during when the insurance adjuster wrote the initial claim.
  • How long will my vehicle be in the shop?
    Typically it takes three days to order and receive the parts required to repair the vehicle. The average shop can complete 3.5 to 5.0 hrs of body work per day. Therefore a repair with parts and 20 hrs of labor will be in the shop for at least 7 days. That is three days waiting for parts and 4 days of actual repair time.
  • Do I receive a rental car while my vehicle is in the shop?
    Contact your insurance provider to determine if you have rental coverage. If you do not have rental coverage you may rent a vehicle from our sister company Certified Rental.
  • Do I owe a deductible? And if so who collects the deductible?
    Contact your insurance provider to determine how much your deductible is. The deductible is collected by the shop when the vehicle is picked up. The shop will also collect your insurance check at this time. The vehicle cannot leave the shop until the deductible is paid and the insurance check has been received.
  • Why choose Jim Burke Collision Care?
    We are a Ford Collision certified repair shop. This means we have the equipment and training to repair your vehicle to factory specs.

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